Frequently Asked Questions

Do you have support over the weekend or public holidays?
Yes are available for any support required over the weekend or public holidays and this is included as part of our full management service.
How can I contact my guests after check-in?
We will contact your guests via international homesharing platform Airbnb. So that you will check all whole conversations with guests and you will have further informations about proccess.
Will I be able to change the settings on my Airbnb account?
No, hosts may not change any settings on their Airbnb account. This includes: minimum length of stay, price per night, security deposit, booking request settings, check-in / check-out times.

These are controlled internally by our teams so talk to us about your requirements and we will find the best way to address them.

How do you ensure that the safety of my property?
The safety of your property is our main priority. We will include a sizable security deposit to ensure that we attract short-term guests who are serious & genuinely interested in staying at your property.Additionally we vet and screen guests including checking their previous reviews on these property platforms.

Airbnb provides a Host Guarantee up to 1 million $ which we are able to claim any damages or stolen items against. We would encourage you to obtain your own building and contents insurance for Airbnb & holiday homes to insure you for incidences not covered by the Airbnb Host Protection Policy.

How will the payments method be ?

The income from your guests will be directly transferred to you via Airbnb.

Process of our service policy payments is as follows; we will issue and invoice after each stay or at the end of each mont hor at the end of each stay. We will specify the due date and payments can be made online or via a mobile bank or a bank transfer or EFT.
Do you have a minimum contract period?
Our minimum contract period is 2 months. Your property must be available for a minimum of 8 weeks in a calendar year.

Can I stay in my property ?

Yes you can – and it’s so easy! You can make a booking to stay at your property via your personalised host dashboard. Once you make the booking, your dashboard will update your listings across channels so that these nights are unavailable for guest bookings. When you make a booking, just make sure you give us a reasonable amount of notice and your property has sufficient available nights for guests.
Can I make my own rules for my property?
We will provide our house manual template for you to fill in as much detail as possible. We will communicate this to your guests electronically (i.e. email) and face-to-face at check-in.
My home is unfurnished but I want to work with you. Can you help?
With pleasure. We are the only homestay hospitality management service with our own Missafir Interior Design team. Our team, help to increase your income to top level with leading you about choosing right furnitures for guests.
How long do your ads run?

Provided we have photographs for your property, and all the relevant details required from the host (including but not limited to: government ID, fully completed House Manual, key drop off scheduled,Airbnb verification, listing deposit), your listing can go live in 48 hours on Airbnb. If your photography is scheduled, it can take up to 24 hours for the photographer to edit, after which the listing will go live within 48 hours.
Due to independent approval processes for channels other than Airbnb, the ad may vary depending on the time of the announcement or the status of the entry.
How do you ensure the occupancy rate is optimised?
We list your property in various up to 15 rental platforms & websites such as Airbnb, Homeaway,Tripadvisor, etc which increases the chances of attracting more guests to your property. We also perform dynamic price optimisation to ensure that your place maintains a certain level of occupancy.
When does my profit reach the top point after becoming a member of MİSSAFİR?
After having an average of 3 guests, your winnings reach higher levels. Of course, this situation may vary during the year.

How will the payments method be ?

The income from your guests will be directly transferred to you via Airbnb.Process of our service policy payments is as follows; we will issue and invoice after each stay or at the end of each mont hor at the end of each stay.
We will specify the due date and payments can be made online or via a mobile bank or a bank transfer or EFT.
Do you have a minimum contract period?
Within a year, we will make a minimum of 2 months ‘availability’ agreement.

Can I leave my pets in my home?
No – while we love all creatures great and small, we are unable to accept responsibility for the well being of a host’s pet and so do not allow for our hosts to leave their pets in their home.
Which of my personal belongings can I leave in my home?
We always recommend that items of high monetary or sentimental value be removed from your home for safe keeping and peace of mind. You may leave other personal belongings in the home provided they are stored away and leave sufficient space for guests to unpack their belongings. We encourage hosts to leave decor and photographs in the home as these help to create a welcoming environment.
What do I need to provide as a Host to get started?
Your home also has some needs, such as in every perfect home to host or host the guests with MİSSAFİR. We have summarized them below for you. It doesn’t matter if you don’t have them all! We can provide them for you and charge you later.
Bedroom:

  • Pillows (2 pcs)
  • Duvet(2 pcs)
  • Curtains
  • Lamps
  • Clothes storage and hangers

Kitchen:

  • Furnace
  • Microwawe
  • Kettle
  • Cafetiere
  • Bin
  • Basic condiments for cooking
  • Cutlery
  • Plates
  • Bowls
  • Cups
  • Glasses
  • Pans and pots

Bathroom:

  • Hair dryer
  • Small bin
  • Toothbrush holder
  • Toilet paper
  • Toilet brush

Living Room:

  • Iron and ironing board
  • Mop
  • Backet
  • Vacuum cleaner and bags
  • Cabinet space for towels and guests toiletries

Others:

  • 4 sets of keys
  • Wi-Fi
  • Heating and hot water