Frequently Asked
Questions

As the Missafir team, we answer frequently asked questions.

Contact

Yes. Our guests can reach us 24/7 by phone or via WhatsApp whenever they need, including on weekends and public holidays.

As Missafir, we will carry out all communication with guests through our own system via platforms such as Airbnb, Booking, Google Travel, HomeAway etc. For this reason, you will not need to communicate with guests at all.

No. Homeowners cannot change settings across platforms. These settings include the minimum length of stay, nightly rate, security deposit, reservation request and check-in/check-out times. These settings are controlled by our team. However, when you want to stay at your home, you can check the availability of your calendar through the owner panel we have shared with you.

Security

The safety of both our guests and the home you entrusted to us is our top priority. That’s why we start by carefully selecting our guests. We review the profiles of our potential guests who submit a reservation request and decide whether to accept the reservation or not, taking into account the comments they receive from other hosts. Where necessary, we also request a pre-stay deposit from potential guests.

Platforms like Airbnb and HomeAway offer a guarantee against possible damage or theft. Home damage insurance is available for up to $1 million under this warranty. In such cases, as Missafir, we request financial compensation for your loss from these platforms on your behalf and forward the amount to you.

However, of course, we recommend that you insure your home and belongings with a different company in order to be better prepared for adverse situations.

Payment

Payments from guests are transferred to Missafir by platforms such as Airbnb, Booking, HomeAway etc. Payments made on different dates within a month from all of these platforms are collected in Missafir. This collected amount will be forwarded to you between the 10th and 15th of the following month. For example, your earnings report regarding the guests we host between 1-30 June will be delivered to you between 10-15 July. You can follow your earnings in a transparent and live way from the owner panel specially created for you. Our payments are made by wire transfer or EFT via internet banking or mobile bank.

Operation

Our minimum contract period is 6 months.

Certainly. Moreover, thanks to the panel we have created for you, you can easily choose a date from the calendar to stay at your home. After you make your reservation, your calendar is automatically updated on the channels where we post your home’s listings. Thus, reservations are not taken for the nights you will spend at home. When you want to make a reservation for your home, it is sufficient to inform us 15 days in advance.

Let us remind you that 80% of a monthly calendar should be suitable for guests as per the contract.

Of course. As the Missafir team, we will convey your special requests and rules to the guests via e-mail or face to face at check-in.

Lovingly! Because we, as Missafir, are the first and only short/medium term rental management company in Turkey that also provides services in interior design. Our professional interior design team, who specializes in creating stylish and pleasant living spaces for our guests, is ready to increase the value of your home with careful aesthetic touches.

Once you, as the homeowners, meet all the necessary needs (agreement, identity, key, etc.), your listing will be posted on Airbnb within 48 hours. If a professional photo shoot is planned for your home, it can take up to 24 hours for our photographer to finalize it. After this process, the listing will be published again within 48 hours.

Listing entry time may vary due to independent approval processes of platforms other than Airbnb.

We place detailed listings of your house on more than 35 platforms, including international ones such as Airbnb, Booking, and HomeAway. Thus, we increase the chances of your home being visible to potential guests. We also perform daily dynamic price optimization to ensure that your home maintains a certain occupancy level.

After hosting an average of 3 guests in your home, your earnings will reach higher levels. Of course, this situation may change according to the season and other external factors during the year.

Other

Unfortunately no. As much as we love animals, we cannot take responsibility for homeowners’ pets.

In order to ensure mutual trust and peace for all parties, we recommend that you do not leave your belongings of high material and moral value at home. You can leave your other belongings (provided leaving enough space for the personal belongings of the guests) in a safe and hidden way at home.

Let’s also mention that you can create a much more friendly and warm home environment for your guests by leaving your various photos and decorative objects.

There are certain needs that must be in your home, as in every perfect home, in order to be a Missafir homeowner and to host guests in the best way possible. It doesn’t matter if some of the items on this list are not available in your home. We, as Missafir, can provide these deficiencies for you and collect the fee from you later.

You can check the list of requirements for your home by clicking here.

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