Frequently Asked Questions

Q: Do you provide services and support during weekends and public holidays?
A: Yes, we are available at all times. This is included as part of our full management service package.

Q: How can I contact my guests after check-in?
A: We will communicate with guests via online platforms such as Airbnb or Booking.com. You will be able check the conversations history with guests and you will have further information about process.

Q: Will I be able to change the settings on my Airbnb account?
A: No, hosts may not change any settings on their Airbnb accounts. This includes: minimum length of stay, price per night, security deposit, booking request settings, check-in / check-out times. These will be carefully chosen and tailored to your property by our experts to improve listing’s performance. Talk to us about your requirements and we will find the best way to address them.

Q: Can you ensure that that no damage will be done to my property?

A: We understand this concern and can assure you that the security of your property is very important to us. We require a security deposit to ensure that we only attract guests who are genuinely interested in staying at your property and will treat it as home. Additionally, we screen all guests’ profiles including checking reviews left by other hosts.

Airbnb provides a Host Guarantee up to 1 million $ which we are able to claim any damages or stolen items against. We would encourage you to obtain your own building and contents insurance for Airbnb & holiday homes to insure you for incidences not covered by the Airbnb Host Protection Policy.

Q: What would the payment method be ?

A: The income from your guests will be directly transferred to you via Airbnb.

Process of our service policy payments is as follows; we will issue and invoice after each stay or at the end of each month or at the end of each stay. We will specify the due date and payments can be made online or via a mobile bank or a bank transfer or EFT.

Q: Do you have a minimum contract period?
A: Our minimum contract period is 2 months. Your property must be available for a minimum of 8 weeks in a calendar year.

Q: Can I stay in my property ?

A: Yes you can – and it’s so easy! You can make a booking to stay at your property via your personalised host dashboard. Once you make the booking, your dashboard will update your listings across channels so that these nights are unavailable for guest bookings. When you make a booking, just make sure you give us a reasonable amount of notice and your property has sufficient available nights for guests.

Q: Can I make my own rules for my property?

A: We will provide our house manual template for you to fill in as much detail as possible. We will communicate this to your guests electronically (i.e. email) and face-to-face at check-in.

Q: My home is unfurnished but I want to work with you. Can you help?

A: We are the only homestay hospitality management service with our own Missafir Interior Design team. Our team, help to increase your income to top level with leading you about choosing right furnitures for guests.

Q: How long do your ads run?

A: Provided we have photographs for your property, and all the relevant details required from the host (including but not limited to: government ID, fully completed House Manual, key drop off scheduled,Airbnb verification, listing deposit), your listing can go live in 48 hours on Airbnb. If your photography is scheduled, it can take up to 24 hours for the photographer to edit, after which the listing will go live within 48 hours.
Due to independent approval processes for channels other than Airbnb, the ad may vary depending on the time of the announcement or the status of the entry.

Q: How do you ensure the occupancy rate is optimised?
A: We list your property in various up to 15 rental platforms & websites such as Airbnb, Homeaway, Tripadvisor etc. which increases the chances of attracting more guests to your property. We also perform dynamic price optimisation to ensure that your place maintains a certain level of occupancy.

Q: Can I leave my pets in my home?
A: No – while we love all creatures big or small, we are are unable to take responsibility for the well-being of a host’s pet, and so cannot allow our hosts to leave their pets in their home.

Q: Which of my personal belongings can I leave in my home?
A: We always recommend that items of high monetary or sentimental value be removed from your home for safe keeping and peace of mind. You may leave other personal belongings in the home provided they are stored away and leave sufficient space for guests to unpack their belongings. We encourage hosts to leave decor and photographs in the home as these help to create a welcoming environment.

Q: What do I need to provide as a Host to get started?
A: We have summarised the basic items required to start hosting guests to your home. It doesn’t matter if you don’t yet have them all, we will help you to get ready.

Bedroom:

  • Pillows (2x)
  • Duvets (2x)
  • Curtains or window blinds
  • Lamps
  • Clothes storage and hangers

Kitchen:

  • Microwave
  • Kettle
  • Bin
  • Cutlery
  • Plates
  • Bowls
  • Glasses and Cups
  • Cooking Pots and Pans

Bathroom:

  • Hair dryer
  • Small bin
  • Toilet paper
  • Toilet brush

Living Room:

  • Iron and ironing board
  • Mop
  • Vacuum cleaner and bags
  • Cabinet space for towels and guests toiletries/belongings

Others:

  • 4 sets of keys
  • Wi-Fi
  • Heating and hot water