About the Job

This role is a Guest Experience role which will suit an individual with customer care/guest relations background who wants to gain valuable experience and exposure at a rapidly growing start-up. You will be the intermediary between guests and local operations team – before, during and after the booking process.

• You are an individual that has worked in high-level customer service multichannel contact centre and has a demonstrable background in achieving KPIs and delivering seamless customer service
• You have a good telephone manner and a clear idea on how to deal with customer escalations
• We operate on a 7 days, 24X7 service centre. Therefore you need to be flexible in terms of shifts, including weekends and evenings
• You are an individual that has used a host of software applications and is comfortable using them for day to day work
• You are someone who has worked in a omni-channel centre on emails, phone and web-chat
• You are a team player who can adapt to different needs of the business.
• You will be fluent in English (other languages are a bonus!)

Who You Are

• You are an individual that has worked in high-level customer service multichannel contact centre and has a demonstrable background in achieving KPIs and delivering seamless customer service
• You have a good telephone manner and a clear idea on how to deal with customer escalations
• We operate on a 7 days, 24X7 service centre. Therefore you need to be flexible in terms of shifts, including weekends and evenings
• You are an individual that has used a host of software applications and is comfortable using them for day to day work
• You are someone who has worked in an omni-channel centre on emails, phone and web-chat
• You are a team player who can adapt to different needs of the business.
• You will be fluent in English (other languages are a bonus!)

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!

• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance
• An incredibly talented team who can teach you anything from relaxing with the best mediation methods to learning php. coding!

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the Job

This role is a fantastic opportunity for a Pricing Analyst with a passion for data, analytics and revenue management. You will be responsible for:

• Analyzing the short-let market and competitors
• Handling data by the dozens
• Controlling the price tag on our homes across Airbnb and our other platforms
• Positioning the properties in the regions
• Managing Hosts’ monetary expectations – creating strategies to maximise revenue
• Drawing deep insight drawn from observing trends related to revenue performance.
• Creating dynamic pricing policies for each property
• Taking actions for page views, impressions and conversations on each platform
• Presenting the supply-demand reports in an executive summary
• Improving the KPIs going forward

Who You Are

• Graduated from BSc/MSc in a top tier university
• Have analytical skills that are second to none!
• Have advanced Excel skills
• Pricing experience or economics or finance background is desirable but not required
• Have knowledge of Revenue and Yield Management, ideally from a hospitality, sales or lettings background.
• Able to communicate findings in a succinct and compelling format
• Passionate about start-up culture and innovative ideas
• Good command of written and spoken English
• You truly get Airbnb (for hosts and for guests)
• Stamina and drive to always push yourself to improve and innovate

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• Stock options! So when we make it big, so do you!
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance
• An incredibly talented team who can teach you anything from relaxing with the best mediation methods to learning php. coding!

Are you ready to grow together?

Please submit your complete application below including your cover letter!