About the Job

 The Client Success team is where you can feel the pulse of Missafir. Buzzing with positivity, the client success team is all about the passion to serve our clients better, bringing more happy Missafir customers on board and being problem-solving heros 24*7. Growth and building a dynamic profile is at the heart of being an account manager at Missafir.

As an Account Manager you must ensure the success of a varied portfolio of Missafir properties of new and existing customers by:

• Achieving a deep understanding of Missafir’s value proposition in addition to demonstrating the platform’s benefits and capabilities to maintain existing accounts and ensure high satisfaction levels
• Ensuring all our current Hosts’ questions, comments and concerns are answered. Our host queries range from the mundane to the challenging – from maintenance to pricing strategy. You are the NPS champion of Missafir!
• Be a partner to our Hosts in helping them achieve success with their home being let via Airbnb and various platforms.
• Work across different operational teams to ensure that Hosts’ needs as fulfilled. Partnering with Missafir’s marketing and yield management team to align on client needs, use cases and success stories.
• Achieving a deep understanding of Missafir’s value proposition in addition to demonstrating the platform’s benefits and capabilities to win new business through referrals and maintain existing accounts.
• Establishing timely renewals by owning the commercial relationship end to end, including client growth and strategy, forecasting, negotiation and execution of contracts.

Who You Are

• You have 1 – 3 years as Account Manager or have a great customer success experience with great phone manner!
• You completed BSc/BA or MSc/MA in a top tier university
• You have experience in actively interacting and growing a portfolio of accounts – think more B2C than B2B – this role is not a passive management of large accounts. Role in other startups is a bonus!
• You are incredibly organised: efficiency is key.
• You are eager to work in a business that puts the customer first and you are ready and willing to provide creative and thoughtful solutions to our customer’s questions or problems.
• You bring problem solving skills with doses of common sense, cheerfulness and stamina to the table.
• You collaborative, upbeat, and a fast learner willing to jump into our team’s fast-paced projects and have fun
• Your grammar is flawless and emails are articulate.

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Advice from world-class strong investors is within your reach whenever you want!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the Job

This role is a Guest Experience Intern role which will suit an individual who wants to gain valuable experience and exposure at a rapidly growing start-up. You will be the intermediary between guests and local operations team – before, during and after the booking process.

• Be trusted implicitly with hosts’ most-prized possession: their home!
• Answering inbound and making outbound calls to resolve guest issues
• Working towards KPIs in relations to responding to client issues via email in a timely and accurate manner
• Liaising with internal teams to ensure guest resolution is swift and seamless
• Working hard to achieve targeted NPS scoring
• Using your initiative when reducing refunds balanced with the client’s expectation
• Having demonstrable skills of time management and prioritising heavy workload and tasks
• Coordinate our cleaning, maintenance and emergency logistics services – no day is ever the same at Missafir and it is our job to solve all those unexpected issues when they arise to ensure that our guests have a flawless stay
• Put your slick social skills to use daily, liaising between multiple teams across the business and, of course, our external maintenance partners and suppliers
• Help the Operations team in the day-to-day, being their eyes in the office, managing the schedule and, assisting them with their troubleshooting
• Send out a morning report to the Operations team members highlighting the urgent tasks that requires action

Who You Are

• A travel enthusiast, obviously, but you also eat and drink where the locals do
• The best time-manager in Turkey! We answer all guest enquiries within an hour, and you’ll need to maintain (or improve, if you fancy a challenge) this level of service
• You are an individual that has worked in high-level customer service multichannel contact centre and has a demonstrable background in achieving KPIs and delivering seamless customer service
• You have a good telephone manner and a clear idea on how to deal with customer escalations
• You love problem solving and will go to any length to find a solution!
• We operate on a 24/7, therefore you need to be flexible in terms of shifts, including weekends and evenings (No need to in the office but answer the enquiries by your remotely on your mobile)
• A team player who can adapt to different needs of the business
• Passionate about start-up culture and innovative ideas
• Creativity and confidence to try and test new ideas
• Someone with an impeccable grasp of the English language, both written and spoken
• Recently completed or currently pursuing (preferably in last year) a BSc/BA or MSc/MA in a top tier university
• Able to work full-time at the summer period and a minimum of 3 days in a week during your study

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Advice from world-class strong investors is within your reach whenever you want!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the Job

This role is a fantastic opportunity for a Business Development Manager with a passion for growth, expansion and team management. You will be trusted for growing and retaining our portfolio of homes – so huge targets to deliver! You will ensure the success of a diverse portfolio of Missafir properties by:

• Achieving fastest growing property portfolio in Turkey – simple as acquiring the best properties
• Developing strategy, tactics and plans to achieve expected suppy targets – the quality is important but the quantity is the matter!
• Developing relationships and negotiate contracts with hosts and real estate agents
• B2C than B2B – this role is not a passive management of large accounts
• Achieving a deep understanding of Missafir’s value proposition in addition to the platform’s benefits and capabilities
• Converting our inbound leads, understanding and service, keeping the responsiveness at impressively high levels
• Establishing timely renewals, including client growth and strategy, forecasting, negotiation and execution of contracts
• Partnering with Missafir’s marketing and yield management team to align client needs, use cases and success stories
• Ensuring all our current Hosts’ questions, comments and concerns are answered. Our host queries range from the mundane to the challenging – from maintenance to pricing strategy

Who You Are

• Graduated from BA/BSc/MA/MSc in a top tier university
• Have minimum 5 years of relevant experience in real estates or sales related roles
• Great at managing people!
• You are a person’s person – you’re a businessman who puts you in the first place
• Bringing you problem solving skills with common sense, cheerfulness and stamina to the table.
• Strong analytical skills, identify gaps/opportunities
• Self-driven, self-motivated, proactive – a hustler!
• Risk taker, outspoken and extroverted
• Willingness to go the extra mile
• Passionate about start-up culture and innovative ideas
• Stamina and drive to always push yourself to improve and innovate

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• Stock options! So when we make it big, so do you!
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Advice from world-class strong investors is within your reach whenever you want!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the job

This role is a fantastic opportunity for a Pricing Analyst with a passion for data, analytics and revenue management. You will be responsible for:

• Analyzing the short-let market and competitors
• Handling data by the dozens
• Controlling the price tag on our homes across Airbnb and our other platforms
• Positioning the properties in the regions
• Managing Hosts’ monetary expectations – creating strategies to maximise revenue
• Drawing deep insight drawn from observing trends related to revenue performance.
• Creating dynamic pricing policies for each property
• Taking actions for page views, impressions and conversations on each platform
• Presenting the supply-demand reports in an executive summary
• Improving the KPIs going forward

Who you are

• Graduated from BSc/MSc in a top tier university
• Have analytical skills that are second to none!
• Have advanced Excel skills
• Pricing experience or economics or finance background is desirable but not required
• Have knowledge of Revenue and Yield Management, ideally from a hospitality, sales or lettings background.
• Able to communicate findings in a succinct and compelling format
• Passionate about start-up culture and innovative ideas
• Good command of written and spoken English
• You truly get Airbnb (for hosts and for guests)
• Stamina and drive to always push yourself to improve and innovate

What we offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• Stock options! So when we make it big, so do you!
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance
• An incredibly talented team who can teach you anything from relaxing with the best mediation methods to learning php. coding!

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the Job

This role is a fantastic opportunity for a Growth Manager with a passion for design and execution of our growth strategy, working directly with our CEO. You will be trusted for growing and retaining our portfolio of homes. You will ensure the success by:

• Being responsible for generating revenue by increasing inbound sales through successful marketing based on market research, pricing, product marketing, communications and PR
• You are hungry to achieve escape velocity and win new markets!
• Identifying the most efficient customer acquisition strategies in the book and implementing them flawlessly; then devising strategies no one else has thought of because they’re simply that inventive
• Being a growth hacker in everything you do and figuring out the crux of what our customers look like and what they want!
• Leverage data to continuously analyse and refine new and existing campaigns in order to increase customer acquisition, conversion, and retention
• Taking the customer-centric approach to growth, using qualitative and quantitative techniques to uncover insights and drive actions
• Ensuring a hands-on and a results-oriented approach to hit targets

Who You Are

• Have a strong academic background: a Master’s degree in strategy and marketing or BA/BScMA/MSc in a top tier university
• Have minimum 3 years of progressive experience in a strategic marketing business role focussed on growth hacking
• You are thought leader within the marketing sphere, posses a commercial and analytical mindset and apply it to everything you do!
• You have experience winning market share for your products
• You are a master of data and have extensive experience using data-centric approach to driving growth in a startup environment
• You have extensive experience developing and launching successful, international growth marketing campaigns
• You may have experience in the travel, leisure and/or property space
• Willingness to go the extra mile
• Passionate about start-up culture and innovative ideas
• Stamina and drive to always push yourself to improve and innovate

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• Path to stock options! So when we make it big, so do you!
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Advice from world-class strong investors is within your reach whenever you want!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the Job

This role is a fantastic opportunity for a Marketing Lead who will be supporting the planning, design and execution of our full-mix marketing strategy to drive customer acquisition and retention. You will ensure the success by:

• Planning, managing and executing online and offline campaigns across our markets
• Working with internal stakeholders across our markets to create and refine custom marketing campaigns
• Liaising with outsourced graphic designers on the creation of strategic ad campaigns and marketing materials
• Optimising our website and online presence by supporting SEO, content marketing and paid search activities
• Researching and testing partnerships with new vendors to expand our reach and lower our cost-per-acquisition.
• Supporting with creative content such as blog posts, landing pages, thought-leadership whitepapers and newsletters
• Reporting on marketing campaign performance using Google Analytics
• Being the day-to-day liaison for our marketing agencies, including social media, SEO, paid search, creative and media planning
• Monitoring ROI and KPIs

Who You Are

• Have a strong academic background: a Master’s degree in strategy and marketing or BA/BSc/MA/MSc from a top tier university
• Have minimum 3 years of experience in a full-mix marketing role, ideally with expertise in digital, social and content
• Have Solid knowledge of Google Adwords, Google Adwords Editor, Google Analytics, Google Tag Manager, Facebook Ad Manage
• You are master of marketing funnel and digital marketing metrics (CTR, CVR, CPMs, CPCs, ROI, etc.)
• You have a passion for digital marketing and brand communication and really get our mission
• You are self-motivated and doesn’t wait to be told what to do; able to relentlessly follow up
• You have stellar interpersonal, communication and presentation skills (both written and verbal!)
• You love data and have experience using a data-centric approach to driving growth in a startup environment
• You have contributed to successful international growth marketing campaigns
• You may have experience in the travel, leisure and/or property space

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• Path to stock options! So when we make it big, so do you!
• A fast-growing full of bright, engaged Missafir heros who’ll keep you on your toes every day!
• Advice from world-class strong investors is within your reach whenever you want!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted!
• Generous holiday allowance

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the Job

This role is a fantastic opportunity for an intern with a passion for visual content design and social media. You will be responsible for:

• Creating and executing digital marketing and social media strategy
• Actively managing Facebook, Instagram and Twitter
• Using social media to engage with a community of fans/followers online
• Demonstrating interest in communication strategies can continuously engage the online community
• Edit videos that tell compelling visual stories
• Creating appealing visuals with Photoshop
• Creating and customizing pro After Effects graphics
• Creating awesome music, SFX, and sound bytes

Who You Are

• Recently completed or currently pursuing (preferably in last year) a BSc/BA or MSc/MA in a top tier university
• Able to work full-time at the summer period and a minimum of 3 days in a week at school period
• Must have a reel or portfolio of work to demonstrate skills and abilities
• Must own and be proficient with Premiere Pro, After Effects, and Media Encoder
• Able to work with After Effects templates and create custom graphics
• Must have experience working on content that appeals to wide audiences
• Ability to manage multiple projects of varying complexities, meet deadlines
• Passionate about start-up culture and innovative ideas
• Creativity and confidence to try and test new ideas
• Keen and fast learner with strong analytical skills you have experience solving problems under pressure!
• Good command of written and spoken English
• Collaborative, upbeat, and a fast learner willing to jump into our team’s fast-paced projects and have fun
• Stamina and drive to always push yourself to improve and innovate

What We Offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• A guaranteed steep learning curve and a boost for your career
• An exciting environment to support growth and personal development
• We also offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to Udemy where you can choose over 10,000 courses to satisfy your hunger for knowledge
• A future full-time working opportunity with us

Are you ready to grow together?

Please submit your complete application below including your cover letter!

About the job

This role is a fantastic opportunity for a Full-Stack Developer with a passion for world-class product development. You will be trusted for developing and improving Missafir products and tech-enabled operations tools. You will ensure the success by:

• Improving the marketing website focused on property owners (e-writing with using react-static option)
• Creating dashboard for our property owners to understand how we are looking after their properties and making them money (react.js)
• Developing a booking platform where you can book cleaning services, or someone to meet your guests (next.js)
• A mobile app that our housekeepers, runners and guest welcomers use (react-native)
• Developing a tool to price all of our properties, and list across multiple booking sites (Airbnb, Booking.com, Homeaway etc.), used by our team of pricing experts (either ember.js or react.js)
• Operational efficiency tool to algorithmically optimise the schedule of our field staff, so that they can move around the city in the most efficient way, used by our operations team (node.js or react.js)
• Developing guest experience web app tool for collecting necessary information, docs and upsell products
• Backend systems to manage all of our bookings, properties, guests etc. from the office (node.js)
• and even more are planned…

Who you are

We’re looking for passionate Full Stack Engineers to join our tech team and build Missafir products! Ideally, you:

• Have a strong academic background: BA/BSc/MA/MSc from a top tier university
• Have at least 3+ years’ on-the-job experience in Full Stack / Front End / Back End Engineer role
• You are proficient in node.js runtime
• You’ve worked with distributed version control systems such as Git or Mercurial, and loved them
• You’re experienced in AWS, especially EC2, RDS, and S3 (and other acronyms we may not have even heard of yet)
• API development using Express.js backed by SQL database
• Experience with RDMS like MySQL
• DevOps experience using elastic-beans-stalk or docker in AWS is a bonus
• You may have experience in the travel, leisure and/or property space
• Willingness to go the extra mile
• Passionate about start-up culture and innovative ideas
• Stamina and drive to always push yourself to improve and innovate

What we offer

• The chance to have a serious impact on one of the fast-growing technology companies in Istanbul in an exciting growth phase
• Competitive salary
• Path to stock options… When we make it big, so do you!
• Advice from world-class strong investor/advisor network is within your reach whenever you want!
• Investors loves us! Be ready for sailing to new markets soon…
• No mega-corporate fluff: we focus on results, not face-time…
• Airbnb allowance – Your next holiday accommodation is sorted, you will be our Missafir!
• Generous holiday allowance

Are you ready to grow together? Join us!

Please submit your complete application below including your cover letter!